Resolve Incident

By Davagni· July 6, 2026 · Incident

Hint: Set Incident to Resolved

Trigger: \resolveinc

(function() {
  g_form.setValue('close_code', 'Solved (Permanently)');

  if (!g_form.getValue('close_notes') || g_form.getValue('close_notes').trim() === '') {
    g_form.setValue('close_notes', 'Resolved via SN Commands.');
  }

  g_form.setValue('state', '6');
  g_form.save();
})();