Apply a Template
Fetch a sys_template by sys_id and apply its fields to the current form
Read the full command →Assign Filtered SC Tasks to Me
Bulk-assign SC Tasks matching a query to yourself, with a progress popup
Read the full command →Assign RITM & Close SC Tasks
Assign the current RITM to you, then assign and close its open SC Tasks
Read the full command →Attach KB Article
Look up a KB article by number and attach it as a work note
Read the full command →Copy Comments to Work Notes
Move Additional Comments into Work Notes, then clear Comments
Read the full command →Copy Sys ID
Copy Sys ID of the current record
Read the full command →Open Email Client
Open the email client for the current record
Read the full command →Open Email Client (New Tab)
Open the email client maximized in a new tab
Read the full command →Put Ticket On Hold
Set state to On Hold (Awaiting Caller) and greet the caller
Read the full command →Resolve Incident
Set Incident to Resolved
Read the full command →Route Incident to a Group
Set state to New, assign to a configured group, and add a work note
Read the full command →Translate Description & Activity
Translate short description, description, and activity notes (skips emails)
Read the full command →Translate Everything
Click every Translate button on the page, fields and activity alike
Read the full command →